Handyman Connection reviews

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Adam Kasper

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1

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Daniel Hicks

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1

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Belinda Thompson

google

Thank you, we think Kea is a gem too and does great electrical work and we will make sure you kind comments get shared.

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5

Love Kea... Quick, fast and efficient. 5 star Electrician. Will definitely use her on next job.

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Glenn Weintraub

google

Glenn, thank you for your amazing recognition of Adrian's craftsmanship! We appreciate the opportunity to help with your list of home repairs and updates, and it's fantastic that we were able to take care of all your tasks. We let Adrian know that you appreciated his attention to detail and his thorough cleaning after he was done. We're here to help if you need us again! Rick, Owner of Handyman Connection

1600876050

5

We had a multitude of items we needed done around the house, ranging from having electrical outlets installed on our Kitchen Island, to replacing ceiling fans, to framing our our outdoor deck with boards, to repairing our toilets, etc. I think you get the idea; it was a huge variety of tasks which required a jack-of-all-trades or a Company which managed various people who handled all of these tasks so we didnt have to find all these various contractors. I put out an inquiry and had several people respond saying they could do part of our tasks, but not all of them; others saying they could do them all, but when I checked their references, I wasnt comfortable using them. I found Handy Man Connection of Alpharetta, who sent Adrian out to my home to check out everything we wanted done before they prepared their quote, and they said they could do everything at what we considered to be a fair price, so we agreed to have them handle our job. Adrian actually was assigned to work with us, and I have to tell you that if we ever need any work done around our home in the future, we will always ask for Adrian. His work was meticulous and he always cleaned up after each of the various projects was complete so we didnt have messes around the home. If there was any way I could give a Company 10 stars, this one would get it because of Adrian.

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Amanda Thorsvig

google

Amanda, we apologize for your dissatisfaction. We understand your frustration about the flooding and the outcome of the insurance claim. After Farm Bureau Insurance completed their investigation, they concluded that the dispute in your story did not provide sufficient support of negligence on our part. We are sorry about this outcome. We assure you we wanted to make things right, but it is out of our control and there is only so much that we can do after the insurance companys final decision. The only advice we have is that you should submit a claim through your insurance. We know this isnt the news you wanted to hear, and again, we apologize for the inconvenience this has caused you. We wish you the best. Chris & Gina, Owners of Handyman Connection

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1

We are posting this review to advise other potential customers about our negative experience Handyman Connections. We contracted with them to install a new bathroom vanity, new toilet, and new vinyl plank flooring. One day during their work, one of Handyman's workers, Ronald, told us that it was okay to turn the water back on in our house when, in fact, a water line had been left uncapped, flooding the ceiling between our first and second floors. We would not have turned the water on had there been any doubt expressed to us about whether it was okay to do so. After explaining to Chris what happened, he assured us that he would make it right and would submit the claim to his insurance. His insurance denied the claim, finding that we were 50% at fault based both on our recounting of what occurred and information that his workers gave to the insurance company. The insurance company summarized to us that Ronald had told them he didn't know anything about plumbing, and the individual who did know about plumbing had not been on site when we asked Ronald if it was okay to turn the water on. If any of that had been made clear to us, we would not have asked Ronald if we could turn the water on, and we would not have relied on his statement that it was okay to do so. After Handyman's insurance denied the claim, we reached out to Chris to see how he would like to handle going forward with the remaining water damage repair costs. In an email, Chris clarified that when he said he would "make it right" what he meant was that he would do what was fair, which he felt was submitting the claim to insurance. In an email, he informed us that "you know you are to blame" and that he had been willing to fix the "mess that you created" for free, but when we asked to have a professional water damage company do the work because the water had soaked through insulation, his turning in an insurance claim gave him "no further obligation" in this matter. He also stated "you were just out to benefit yourself and take advantage of me and my guys." We have paid Handyman over $2,700 for their work, and are left to deal with the water damage costs ourselves.